FREE SHIPPING INFO
We are happy to introduce free shipping to all orders shipped within the United States. Any address that can be delivered using USPS first class mail are eligible for the free shipping regardless of your order size.
OTHER SHIPPING INFO
PlushieMall ships worldwide via USPS. Orders are shipped on business days (Monday - Friday, excluding major holidays). Orders shipped via free shipping are processed and shipped in 1 - 2 business days, depending on product availability. All domestic shipments include online tracking, please wait up to 48 hours for the tracking number to update on the USPS.com website. If you do not receive an email with a shipping notice and tracking number, please check your spam folder or do an email search of "PlushieMall".
Shipments within the U.S. should arrive within 8-14 business days after your order has shipped based on your location.
We ship all priority shipping via USPS priority mail, due to our location, which takes about 6-8 business for the package to deliver after we shipped depends on the shipping address.
We stand behind everything we sell. If you are not satisfied with your purchases, you can return them for a replacement or refund within 30 days of receiving them. No questions asked! You only have to pay the shipping back to us. If your item has a manufacturing defect in its materials or workmanship, you can return it any time, even after 30 days. In these cases, we will happily cover the shipping fees.
By ordering goods from eTailer/ supplier destined to EU-member states specifically, services will be provided to you only after you explicitly agree to become Importer of Record (“IOR”) and as such customs clearance shall be made in your name and on your behalf. As IOR, you agree to be ultimately responsible for importing the products ordered by you into the destination EU-member state and are solely responsible for the payment of duties, and taxes either at the time of sale if prepayment is selected or at the time of importation if prepayment is not selected. You hereby give a proxy or power of attorney (“POA”) to eTailer/ supplier’s designated shipping provider for the customs clearance of products ordered by you. This POA authorizes eTailer/ supplier’s designated shipping provider’s assigned customs broker to act on behalf of you. eTailer/ supplier’s designated shipping provider’s intervention with respect to customs formalities may be done by a customs agent assigned by eTailer/ supplier’s designated shipping provider on your behalf. You hereby acknowledge to have understood the concept of IOR and the need of the POA and further state that the terms of the POA or terms of the purchase from eTailer/ supplier and transportation conditions from eTailer/ supplier’s designated shipping provider are not unreasonable or unknown to you, that you have read them, understood them and further have agreed to them.
All international orders are shipped via USPS with the following method:
USPS Global First Class / Priority Mail
• 7-14 business days, not counting clearing your country's customs which can take up to 60 days.
• All International Orders will have tracking on them, but most will not have tracking to the actual door.
CUSTOMS FEES / DUTIES / VAT
Please be aware that you may be responsible for additional customs fees, duties, or VAT charged during the process of delivering your order. These fees are controlled by government authorities in your home country and can vary from area to area. Unfortunately, we can not accept any requests to change the value of any order. In accordance to our laws, the actual amount paid will be entered onto the shipping label. Please check your local customs for exact charges prior to purchasing from our store. Thank you.
INCORRECT ADDRESSES OR REFUSED PACKAGES
Please ensure you have the right address prior to committing to your order. Packages that are returned due to incorrect addresses or refused, will bear a minimum of a 20% restock fee. Shipping will not be refunded. Please allow up to 14 business days for your refund to appear after the product returns.
Please ensure you have the correct shipping address prior to checking out. Our system is automated and we will be unable to make any changes after an order has been placed. Thank you.